SERVICE PREPARATION

Before Your Service Enquiry

A few details make the difference.

Prepare the information that helps explain your appliance and request.

Your appliance

Have the model name, visible error code and a short description of the issue ready. Mention when it began and any relevant recent interruptions.

Provide your area and confirm coverage, appointment availability and inspection fees by phone. Ask how the proposed repair cost will be agreed.

Keep access to the appliance clear and retain any previous service records. Do not dismantle the heater in preparation for a visit.

CONTINUE EXPLORING

SERVICE & CARE

Help prepare your service enquiry when an instantaneous water heater stops heating or delivers an inconsistent temperature.

TROUBLESHOOTING

Useful observations to share with a technician. These notes do not replace inspection or the operating instructions for your model.

OWNER’S GUIDE

Keep track of performance and follow the care instructions supplied for your particular water heater.