FAQ

Service Frequently Asked Questions

Straightforward answers.

Information about contacting the service team, appointments and repair costs.

How do I request service?

Call 19224 or one of the listed mobile and landline numbers. Your request and appointment details are arranged directly by phone.

Repair costs depend on the appliance, diagnosis and work required. Ask about inspection fees before confirming your request.

Please provide your governorate and district by phone so current service availability can be confirmed.

Use the exact model and product identification. Appearance alone does not establish compatibility.

CONTINUE EXPLORING

SERVICE & CARE

Help prepare your service enquiry when an instantaneous water heater stops heating or delivers an inconsistent temperature.

TROUBLESHOOTING

Useful observations to share with a technician. These notes do not replace inspection or the operating instructions for your model.

OWNER’S GUIDE

Keep track of performance and follow the care instructions supplied for your particular water heater.