PARTS & SUPPORT

Spare Parts Enquiries

Compatibility comes first.

Use your heater’s exact model and product details when enquiring about replacement parts.

Gather the identification

Read the accessible external label or consult your purchase documents. Similar-looking heaters may use different components.

Ask about part compatibility, current availability, fitting charges and applicable warranty terms before agreeing to a replacement.

A symptom alone does not confirm that a specific part is faulty. A suitable inspection may be needed before recommending a replacement.

CONTINUE EXPLORING

SERVICE & CARE

Help prepare your service enquiry when an instantaneous water heater stops heating or delivers an inconsistent temperature.

TROUBLESHOOTING

Useful observations to share with a technician. These notes do not replace inspection or the operating instructions for your model.

OWNER’S GUIDE

Keep track of performance and follow the care instructions supplied for your particular water heater.